How do I make a booking?
This is very easy and once you have found the property required you can book online or by ringing our friendly team direct in the office on 02 6583 3222
What time can I check into accommodation?
Check in time is from 2pm. Should you require an early check in. We will try to accommodate an earlier check in if the apartment is ready, however this cannot be guaranteed in advance. If an earlier check in time is possible we can confirm this 48 hours prior to arrival.
What time is Check Out?
Check out is strictly 10.00am, keys are to be returned back to our office unless you have been instructed otherwise. Often we have guests arriving at your accommodation on the day of your departure and require the time to clean and prepare for the next arrival. Please speak to our front desk on check in should you require a late departure and we will see if it is possible.
Where do I collect keys from?
Keys are collected and returned to our office at 76 Horton Street, Port Macquarie unless otherwise arranged. We will also kindly ask for your ID.
What if I am arriving outside of office hours?
If you intend to arrive outside of office hours, keys can be collected from our lockbox out the front of our office unless otherwise confirmed prior to your arrival. The code for the box will be provided within three days before your arrival date.
Operating Hours
Weekdays 8:30am - 5:00pm
Weekends - CLOSED
What if I am checking out outside of office hours?
We have a key return keys box located in the front grill door of the office.
When I book my accommodation do I have to pay a deposit?
Yes, a minimum deposit of 50% of the tariff inclusive of the booking fee is required as a deposit to confirm the booking (by doing so you accept all terms and conditions). Online booking payments must be made with a Credit Card. Bookings made direct in our office or over the phone offer both Credit Card and Direct Deposit payment options. Final payment is required 30 days prior to arrival.
What do I need to bring?
Linen is provided at all of our properties. No food or condiment items are left in the properties and you will need to bring them with you if you require them during your stay.
What if something breaks during my stay?
Accidents happen and we appreciate it if you let us know if any property is damaged/stained during your stay. Usually we will obtain a quote to replace/repair the damage and then organise to have paid from your credit card. If something was damaged on your arrival, please let us know immediately and we will endeavour to have it fixed as soon as possible.
What if I lock myself out of the property?
Locking myself out of the property or losing keys. It is your responsibility to pay call out costs and payment for replacement of keys these charges will be charged to you directly at the time of the call out. East Coast Locksmiths 02 6583 3256 or BNG Locksmiths 0448 057 393 are our preferred trades
Do we have to clean the property prior to our departure?
As stated in our terms and conditions, you need to leave the property in a clean and tidy state upon departure. This includes washing and putting away dishes you have used and taking out your rubbish, cleaning the BBQ and giving the floor a once over sweep or vacuum if you have brought sand or dirt in from outside.
What if the property is not left clean after our departure?
Once the cleaner enters the property, depending on how bad the property has been left, there may be extra cleaning / rubbish removal fees deducted from your credit card. Fees start at $50.00 and our office will call you and discuss the excess fees if applicable.
What if the property is not clean when we arrive?
We endeavour to ensure each property is clean prior to your arrival, however should you arrive and something is not right please contact Jamie from Coast Eco Cleaning immediately 0466 008 888.
What if we leave something behind?
Please contact the office as soon as possible and we will endeavour to locate the item and have it returned to you. It is the guest’s responsibility to organise postage or a courier to receive their belongings back at their own cost. If a cleaner brings lost property to our office, we will contact you.
In the event of an essential service emergency who do I call
Hot water repairs - Hot Water Maintenance 1300 130 060
Plumbing - O'Briens Plumbing 02 6581 4589
Electrical - Pacific Blue Electrical 0439 788 444
Cleaning - Coast Eco Cleaning 0466 008 888